Gas Help Cardiff
Installation and Maintenance

• A gas leak or I smell gas.


• My Boiler isn't working


• I need the Annual Service carried out for my Gas Boiler and/or Cooker.


• My Gas Cooker isn't working properly


• I need an Annual Landlord's Gas Safety Certificate for my rented property

• Turn off Gas supply immediately at the meter/emergency control valve.


• Extinguish all sources of ignition.


• Ensure NO SMOKING


• Do not operate electrical light or power switches on/off


• Ventilate the building by opening doors and windows.


• Ensure access to the premises can be made.


• Report the Gas escape or leak to the National Gas Emergency Service Call Centre on 0800 111 999


• British Gas or Transco will disconnect the Gas supply or appliance.


• Call Us to investigate, quote to repair the fault.

My Gas Boiler is not working

• Have you been instructed into operating all the controls? Can you obtain the Instruction Manual for help and assistance?


• Are there any indicator lights "ON" to show that the system has electrical power?


• If there is power, do any other Gas appliances work properly? If they do, there is probabily a Gas related fault and Call Us.


• Do you know if your appliance has a Pilot Light? Can you re-light it, if it has blown out? Otherwise Call Us.


• Is your applicance an Combination boiler (Combi)? Is the system pressure gauge showing more than 0.5 Bar? If not, can you increase the system pressure? If not Call Us.


• If you cannot restart your boiler after using our Trouble Shooting Guide above. Call Us.

• Inform us on the Make and Model of each appliance you want serviced.


• Do you have the Manufacturers Service Booklet for each appliance?


• Call Us with this information, the address where the appliances are and suitable times for the service visit.

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