Plumbing Help
Cardiff

Plumbing Help Cardiff are happy to assist with any household plumbing emergencies from a leaky tap to a complete design and installation of a new plumbing or central heating system. We are Gas Safety registered Engineers. We can advise of the options available to you. Click on link Gas Safety Register or the logo to check our registration or find a Gas Safety member in your area.

Please select from the list below of the kind of problem that you have:

We service general public, Landlords' rented properties and small commercial premises.



Emergency Water Leak
  • Locate and turn off Water Main Stopcock.
  • Place containers under water leaks to catch the water.
  • Switch off electrical appliances which may be affected by the leak to give electrical safety.
  • If water is leaking from an appliance, locate the isolation valve (near the appliance) and turn it off.
Low Maintenance Washbasin in Rented House

Contact Us on Our Mobile Telephone Number 07974 931 605

No Running Water

Silverbirch Kitchen Sink

  • Can you get water from another tap? If yes, the tap without flowing water is probably faulty.
  • Then check that water mains stop cock is fully open
  • Check neighbours' water supply is working. If neither are running notify local Water Suppliers of supply fault.
  • If yes Contact Us
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Central Heating Not Working Properly

My Radiator is cold.
Ensure that the radiator taps are open. Check if all radiators are cold. If so, check that the boiler and pump are working. If not see our guide to My Boiler is Not Working.

Some radiators are Cold.
  • Are the tops of the radiators cold and the bottoms hot? The fault could be trapped air that needs to be bled off from the radiator. If you cannot bleed it off Contact Us to provide an estimate for correcting the fault.

  • Are the bottoms of the radiators cold and the tops hot? The fault could be that the central heating system has a build up of sludge in it. Contact Us to provide an estimate for cleaning the system.

P0019 Hallway

  • The radiator taps are open. The boiler and pumps are working. I have bled the radiator and the radiator is still cold. There may be an air block in your system that needs to be cleared, or your system may not not be properly balanced. Contact Us for help.

  • The System is Noisy
    There may be air bubbles circulating in your system. These have to be bled off. An automatic air bleed may need to be installed. Contact Us to discuss a range of options.

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    No Hot Water
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    I Need A Replacement Boiler
    There is no hot water and controls are "ON" and set to "HOT WATER".
    Contact Us via our web site or mobile 07974 931 605 to arrange an appointment and provide a quote.

    I want a quick replacement with an identical model.
    Contact Us via our website or mobile 07974 931 605. Please provide the following information:

    • Name of make;
    • Model number;
    • Year of Manufacture;
    • Serial number
    We will contact you to arrange an appointment.


    I want to have a more modern and efficient boiler. Contact Us to arrange an appointment. We will:

      Viesmann Boiler housed in cupboard

    • Survey rooms to evaluate heating requirements of the new boiler,
    • Discuss different types of central heating systems detailing their advantages and disadvantages
    • Discuss options on different locations of new boiler and their advantages and disadvantages
    • Suggest replacement of radiators for better space usage, cost savings and heat radiation
    • Types of boiler available on market and your budget, their advantages and disadvantages
    • Draw up contract and agree terms of payment


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      My Sink is Blocked

      The bowl of the sink has a drain at the bottom and an overflow drain near the high-water mark. In the drain there is the strainer which prevents objects from going down the drain. However, smaller items and especially hair can end up in the drain. The strainer tends to snag long hair and is often the cause of a slow or gurgling drain.
      Take out the strainer and remove any hair or debris, this may resolve the problem. In some sinks the strainer simply lifts out or lifts out with a twist.
      On other sinks the strainer is held in place by the pivot rod, under the sink.

      Summerfiled Ave, Family Bathroom

      Reach under the sink, find the long rod that connects to the strainer and remove it. Lift out the strainer and clean off the hair and soap build-up.
      If cleaning the strainer has not cleared you can use some commerically available drain unblockers such as "Mr Muscle Sink & Plughole Unblocker" which costs approximatley £6.00 for 500ml container. If you prefer not to use chemicals than use a plunger. You will need water in order to emerse the plunger and clear the blockage. Place the plunger over the entire drain opening. The sink will have an overflow drain. This MUST be securely covered or the plunger will force water out through the overflow opening. This can be an unpleasant experience. Securely seal the overflow opening using a towel or some rags. With the plunger completely under water, push and pull the plunger rapidly for 15-20 seconds. If the water starts to drains out, add more water and repeat until water drains properly. Run hot water for approximatley 2 minutes to clear any residue.

      If the above has not worked.
      Contact Us via the website or mob 07974 931 605 to arrange an appointment and provide a quote.

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      My Toilet is Blocked

      Family Bathroom

      Contact Us via our website or or mobile 07974 931 605 to arrange an appointment and provide a quote.
      Is the obstruction is from an object dropped into the toilet?
      It is best to try and retrieve it rather than force into the wastepipe.
      Other blockages resulting from normal flushed waste may be cleared using a plunger. Place the plunger over the entire U Bend opening to clear the bloackage. With the plunger completely under water, push and pull the plunger rapidly for 15-20 seconds.
      If the water starts to drains out, add more water and repeat the plunging process until water drains properly. Flush the toilet five or six times to clear any residue.
      If the above has not worked the blockage is somewhere is the waste pipe.
      Contact Us via website or mobile 07974 931 605 to arrange an appointment and provide a quote.

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      My Shower is Blocked

      The shower tray has a drain at the bottom and an overflow drain near the high-water mark. In the drain there is the strainer which blocks objects from going down the drain. However, smaller items and especially hair can end up in the drain. The strainer tends to collect long hair and is often the cause of a slow or gurgling drain. Take out the strainer and remove any hair, soap build up or debris and replace properly, this may resolve the problem. Ensure that the seals are correctly positioned to prevent any leaks.

      If cleaning the strainer has not cleared you can use some commercially available unblockers such as "Mr Muscle Sink & Plughole Unblocker" costs approximatley £6.00 for 500ml container. If you prefer not to use chemicals than use a plunger. You will need water in order to emerse the plunger and to clear the blockage. Place the plunger over the entire drain opening. The sink will have an overflow drain. This MUST be securely covered or the plunger will force water out through the overflow. This can be an unpleasant experience. Securely seal the overflow drain opening using a towel or some rags. With the plunger completely under water, push and pull the plunger rapidly for 15-20 seconds. If the water starts to drains out, add more water and repeat until water drains properly. Run hot water for approximatley 2 minutes to clear any residue.

      If the above has not worked.
      Contact Us via website or mobile 07974 931 605 to arrange an appointment and provide a quote.

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      There is a Bad Odour in/near my Sink, Toilet or Shower

      • Check that the sink or shower U bend in tact and not allowing bad odours into the house.
      • Check vents for blockages preventing properly ventilation.
      • Check extract unit is working and the fuse has not blown.
      • Are there any unused sinks, shower or toilets? The water in the U bend or trap may have evaporated. Run some cold water and recheck. Add some bleach to the sink or toilet drain to any kill bacteria.

      BSureBsafeStudentShowerRoom

    • Is the drain partially clogged? Add some "Mr Muscle Sink & Plughole Unblocker". This could be harbouring bacteria and creating the bad odour.
    • The seal between the drain from the toilet into the wastepipe is poor, has gaps or the putty is old and fallen off. Toilet putty is readily available at any DIY store or County Builders shops. Replace putty and recheck.

    • If the above have not worked.
      Contact Us via website or mobile 07974 931 605 to arrange an appointment and provide a quote.

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      My Washing Machine or Dish Washer is leaking

      Switch Off appliance using Isolator switch. Ensure that there is no risk of an Electrical shock before touching the appliance.
      Where is the leak coming from: the seal around the loading door; under the machine or from the hot/cold valves.
      Can you gain access to the valves? If you can and the leak is coming from the valves, switch Off, check seals and replace if applicable.
      If you cannot access the isolating valve.
      • Locate and turn off Water Main Stopcock.
      • Place containers under water leaks to catch the water. Mop up to limit any further damage.
      Contact Us via our website or on Our Mobile 07974 931 605 to arrange an appointment and provide a quote.

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      My Dishwasher does not work Properly

      1. Dishwasher does not work, no lights, no sound or water

      If the above have not assisted. Contact Us via website or mob 07974 931 605 to arrange an appointment and provide a quote.

      2. Dishwasher does not fill or drains whilst filling

      • Check that the water supply is turned on. The valve may be located under the sink.

      • Check the door latch engages when the door is closed. Test the door switch is working properly. Caution! Do not put hand into washing machine during test. Risk of burns from hot water and risk of flooding.

      • Inspect the float assembly is free and operates properly. If the float sticks this will effect the fill/empty cycle

      • Check and test float switch. Inspect terminals for corrision, poor contacts and carryout a continuity check using a multimeter. Replace if applicable.

      • Check the inlet tube for kinks
      • Test the water inlet valve ensure the hoses are in place and secure and there are no kinks
      If the above have not assisted. Contact Us via website or mob 07974 931 605 to arrange an appointment and provide a quote.

      3. Dishwash cycle is too long Check timer dial

    • Identify heater element. Isolate Dishwasher machine. Using a multimeter check resistance of heater element. The value will vary depending on make and model. If value is either "0" or infinity heater element is damaged and should be replaced.

    • Test thermostat works properly
    • If the above have not assisted. Contact Us via website or mob 07974 931 605 to arrange an appointment and provide a quote.

      4. Dishwasher is too noisy

      • Check the spray arm for damage and obstructions
      • Check the motor and mounts
      • Check the fan motor and blade
      • Check the drain for obstructions
      If the above have not assisted. Contact Us via website or mob 07974 931 605 to arrange an appointment and provide a quote.

      5. Dishes are not cleaned properly

      • Check for adequate water level, start of cycle water is filled. If there is insufficient volume in the tub the dishes will not be cleaned properly. If there is too much water the level may prevent the cycle from starting. Check the water level by starting the cycle and listen for the fill to stop, open the door to inspect on the level. If level is too low the inlet valve is faulty and requires replacement.
      • Check the spray arms and spray tower for damage and blockage.
      • Check the water temperature setting and heater element is working properly.
      • Check the detergent cup operates properly and not sticking.
      • Clean the fine particle filter.
      • Check the inlet filter screens.
      • Check the drain valve is free and operates properly.
      If the above have not assisted. Contact Us via website or mobile 07974 931 605 to arrange an appointment and provide a quote.

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      My Washing Machine is Not Working Properly

      1. Washing machine does not work, no lights, no sound or water
      • Check other electrical appliances in room are working, check plug for a blown fuse, or tripped circuit breaker on main fuse box
      • Check that the Washing machine is plugged in securely
      • Inspect the Washing manchine wiring for burns or damage to insulation.
      • Check the door latch closes and engages correctly
      • Check Kitchen sink hot and cold taps that there is water
      • Check hot and cold water isolator valves for the washing machine are in the open position
      If the above have not assisted.
      Contact Us via website or mobile 07974 931 605 to arrange an appointment and provide a quote.

      2. Washing machine makes a noise but does not work

      • Check the door latch and test switch
      • Check Kitchen sink taps hot and cold water is available
      • Check Washing machine isolator valves are in the open position

      If the above have not assisted. Contact Us via website or mob 07974 931 605 to arrange an appointment and provide a quote.

      3. Water drains out while filling or during wash/rinse cycle.
      Check drain hose, this should be as high as the top of washing machine.

      If the above have not assisted. Contact Us via website or mob 07974 931 605 to arrange an appointment and provide a quote.

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      My Bathroom is Old. I need a modern bathroom

      Do you require a complete bathroom replacement?
      Do you want to:
      • install another toliet, or a complete enclosure and toliet.
      • install an overbath shower or a shower cubcile.
      • install an extractor fan.
      • reorganise of the units to make better use of space and ease of use.

      Contact Us to arrange an appointment, discuss options, budget and to provide you a quote. We will contact you within 24 hours and be happy to provide a quote.

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      I have a dated Kitchen

      Do you require a complete kitchen replacement?
      Do you want to:

      Contact Us via our website or mobile 07974 931 605 to arrange an appointment, discuss options, budget, timing. We will be happy to provide a quote.

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      I Need to install Washing Machine, Dishwasher or new applicance
      Have you decided on make and model of machine?
      We can offer suggestions, purchase, deliver and install the units.

      Is there sufficient space to install unit(s), availability of services, electrics; hot and cold water and drainage?

      Contact Us via out website or mobile 07974 931 605 to arrange an appointment, discuss options, budget, schedule. We will be happy to provide a quote.



      My Bathroom or Kitchen is Stuffy and Damp

      I want to:


      Contact Us via our website or mobile 07974 931 605 to arrange an appointment, discuss options, budget, schedule. We will be happy to provide a quote.

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